<![CDATA[Greenvill Crafts - Support & Pen Kit Instructions]]> en-US Fri, 20 Feb 2026 16:55:42 +0000 <![CDATA[Contact form]]> https://support.greenvill.co.uk/article/38/contact-form Please use our contact form for non-urgent queries

]]> https://support.greenvill.co.uk/article/38 Mon, 20 Sep 2021 20:24:18 +0000 <![CDATA[Pen Kit Instructions]]> https://support.greenvill.co.uk/article/54/pen-kit-instructions Aston Rollerball/Fountain

Bird (Lever Action)

Cerra / Sierra Twist

Cerra / Sierra Click

Cigar Twist (Pen & Pencil)

Cigar Click

Credit Card

Doggie

]]> https://support.greenvill.co.uk/article/54 Mon, 20 Sep 2021 20:04:29 +0000 <![CDATA[Project Kit Instructions]]> https://support.greenvill.co.uk/article/52/project-kit-instructions Christmas tree decorations

Crochet Hook Kit

Large Bullet Keychain Kit

Seam Ripper Kit

Whistle Keychain Kit

]]> https://support.greenvill.co.uk/article/52 Mon, 20 Sep 2021 19:40:08 +0000 <![CDATA[Instructions]]> https://support.greenvill.co.uk/article/53/instructions Pen Kit Instructions

Project Kit Instructions

]]> https://support.greenvill.co.uk/article/53 Mon, 20 Sep 2021 19:39:58 +0000 <![CDATA[UK Delivery]]> https://support.greenvill.co.uk/article/32/uk-delivery UK DeliveryPlease enter your postcode at checkout to view the correct pricing

If you are seeing an £18 charge at checkout it means that you have not entered your country as United Kingdom and your full postcode - By doing so you will see the correct charge.

At checkout, you will be presented with the postage option/s available...

]]> https://support.greenvill.co.uk/article/32 Wed, 24 Mar 2021 13:34:03 +0000 Delivery <![CDATA[Location]]> https://support.greenvill.co.uk/article/39/location To find us and see our opening times:

Greenvill Crafts - Harrogate Shop

]]> https://support.greenvill.co.uk/article/39 Mon, 20 Sep 2021 20:19:22 +0000 <![CDATA[Royal Mail Tracking Status]]> https://support.greenvill.co.uk/article/33/royal-mail-tracking-status What does this Royal Mail tracking status mean?"This item is on its way to Royal Mail. The sender has advised they’ve despatched your item to us."

We have our post collected daily by Royal Mail, when they collect the parcels they scan a "manifest" which lists all the parcels we have sent. At this point, the status is updated as above.

So,...

]]> https://support.greenvill.co.uk/article/33 Wed, 24 Mar 2021 13:35:39 +0000 Delivery <![CDATA[International Delivery]]> https://support.greenvill.co.uk/article/34/international-delivery Due to the huge number of international parcels being lost or returned by customs we have stopped sending international orders.

We apologise for the inconvenience this may cause

You can use a shipping forwarding service such as Forward To Me

]]> https://support.greenvill.co.uk/article/34 Wed, 24 Mar 2021 13:36:23 +0000 Delivery <![CDATA[DPD Tracking]]> https://support.greenvill.co.uk/article/55/dpd-tracking To track a parcel sent via DPD:

https://www.dpdlocal-online.co.uk/tracking

DPD Options

DPD provide access to a suite of options both on the day of delivery and the night before, allowing customers to take delivery of your goods in a way that suits. If you wish to reschedule, you can:

Select an alternative delivery date

Opt for delivery to a nominated neighbour

Have...

]]> https://support.greenvill.co.uk/article/55 Mon, 20 Sep 2021 20:22:11 +0000 <![CDATA[Delivery Providers]]> https://support.greenvill.co.uk/article/36/delivery-providers We use a number of delivery providers. DPD is used 99% of the time and Royal Mail as a last resort, or where DPD do not cover your address.

From time to time we may change the delivery option chosen during the checkout process to an alternative provider.

]]> https://support.greenvill.co.uk/article/36 Wed, 24 Mar 2021 13:38:02 +0000 Delivery <![CDATA[Despatch Timescales]]> https://support.greenvill.co.uk/article/35/despatch-timescales Orders are usually dispatched the same day if placed before 2PM. Occasionally orders may be despatched up to 48 hours from your order.

Sometimes, due to circumstances beyond our control, orders may be despatched after this time. If your parcel despatch is delayed, we will email you to let you know.

Overseas orders may take longer than...

]]> https://support.greenvill.co.uk/article/35 Wed, 24 Mar 2021 13:37:28 +0000 Delivery <![CDATA[Collecting orders from Harrogate]]> https://support.greenvill.co.uk/article/37/collecting-orders-from-harrogate When your order is ready for collection you will receive an email to confirm.

Collection is from Greenvill Crafts - Harrogate Shop

]]> https://support.greenvill.co.uk/article/37 Tue, 30 Mar 2021 14:32:21 +0000